Policies
Questions? Call +91 84528 54315.
Terms of ordering
Welcome to Shri Sai Lunch Home. By placing an order on this website, by phone, or by dining with us, you agree to the terms below. Please read them carefully. ## 1. About us Shri Sai Lunch Home is a family restaurant in Mulund West, Mumbai, serving Indian, Chinese and seafood dishes for dine-in, takeaway and home delivery. ## 2. Orders • An order is confirmed only once our kitchen accepts it. You will see the status in My Orders. • Prices, dishes and availability may change without notice. If an item becomes unavailable after you order, we will call you to replace it or refund that item. • Please check your cart, address and phone number before paying — we prepare food exactly as ordered. • We may refuse or cancel an order in case of suspected misuse, unreachable phone numbers, or addresses outside our delivery area. ## 3. Delivery • We deliver within our service radius (about 7 km). Delivery charges depend on distance and are always shown before you pay. • Delivery times are estimates. Traffic, weather, festivals and kitchen load can cause delays; we will keep you informed. • Please be reachable on the phone number given. If the rider cannot reach you or find the address, the order may be returned and no refund will apply for prepaid orders. • Takeaway orders should be collected within 30 minutes of the "Food ready" status. ## 4. Payments • We accept UPI, cash on delivery and credit/debit cards. For UPI payments you may be asked to enter the transaction reference so our team can verify it. • Prices are in Indian Rupees. GST, if applicable, is shown on your bill. • Coupons and Sai Wallet cashback are subject to their own conditions and cannot be withdrawn as cash. ## 5. Cancellations • You may cancel an order from My Orders within a short window after placing it, while it is still New or Confirmed. • Once cooking has started the order cannot be cancelled. If we cancel an order for any reason, any amount paid is refunded in full. ## 6. Sai Wallet, coupons and offers • Cashback is credited in rupees when an order is delivered and can be used at checkout within the limits shown. • We may change or withdraw offers, coupons and the loyalty programme at any time. Existing balances are honoured. ## 7. Allergies and food information • Our kitchen handles nuts, dairy, gluten, eggs, seafood and other allergens. Please mention allergies in the order note or call us; we cannot guarantee a completely allergen-free dish. • Veg / egg / non-veg marks are provided for guidance and are maintained carefully. ## 8. Dining • Tables are available on a first-come basis; large groups should call ahead. • Outside food and beverages are not permitted. We reserve the right of admission. ## 9. Party & catering bookings • Bookings are confirmed on receipt of the advance amount shown at the time of booking. Final guest count must be confirmed at least 48 hours before the event. • Advance amounts for cancellations made less than 48 hours before the event are non-refundable. ## 10. Your account • Keep your login OTP private. You are responsible for orders placed from your account. • We may suspend accounts that misuse offers, place fake orders or behave abusively with our staff or riders. ## 11. Liability We take every care in preparing and delivering your food. Our liability for any order is limited to the value of that order. ## 12. Changes to these terms We may update these terms from time to time. The latest version is always available on this page. ## 13. Contact For any question about these terms, call us on +91 84528 54315 / +91 90820 54315 or visit us at Shop No. 7, Gaondevi, Purushottam Kheraj Road, Mulund West, Mumbai 400080.
Privacy policy
Shri Sai Lunch Home respects your privacy. This policy explains what information we collect when you use our website or order from us, how we use it and how we keep it safe. ## 1. Information we collect • Contact details: your name, phone number and, if you provide it, email address. • Delivery details: the addresses you save, landmarks and the location pin you choose. • Order details: the dishes you order, notes, payment mode and payment reference. • Account activity: Sai Wallet cashback, coupons used, ratings and feedback you submit. • Technical data: basic device and browser information needed to run the website securely. ## 2. How we use your information • To prepare, deliver and track your orders and to contact you about them (call, SMS or WhatsApp). • To verify your phone number with a one-time password (OTP) when you log in. • To calculate delivery distance and charges for your address. • To run Sai Wallet cashback, coupons and offers. • To improve our menu and service using ratings and feedback. • To meet legal and tax requirements (for example, GST invoices). ## 3. What we do not do • We never sell or rent your personal information. • We do not send marketing messages unless you have agreed to receive them; you can opt out at any time by contacting us. ## 4. Who we share information with • Delivery staff see only the details needed to deliver your order (name, address, phone). • Service providers that help us run the website — such as payment gateways, SMS/WhatsApp messaging and map services — receive only the data required for that purpose. • Authorities, when required by law. ## 5. Payments Online payments are processed by secure payment providers. We never store your card or UPI PIN details on our systems. ## 6. How long we keep your data Order and billing records are kept as required by Indian tax law. You can ask us to delete your account and saved addresses at any time; we will remove data we are not legally required to retain. ## 7. Your choices and rights • You can view and edit your name, phone and saved addresses in My Account. • You can ask us to correct or delete your information by calling or messaging us. • You may withdraw consent for promotional messages at any time. ## 8. Security Your data is stored on secured servers with access limited to authorised staff. Login is protected by OTP. Please keep your OTP private and never share it with anyone, including our staff. ## 9. Cookies and local storage The website uses small pieces of data stored in your browser to keep you logged in and remember your cart and selected location. No third-party advertising cookies are used. ## 10. Children Our services are intended for adults. Children should order with a parent or guardian. ## 11. Changes to this policy We may update this policy from time to time. Changes are published on this page with immediate effect. ## 12. Contact us Questions about your data? Call +91 84528 54315 / +91 90820 54315 or visit Shop No. 7, Gaondevi, Purushottam Kheraj Road, Mulund West, Mumbai 400080.
Cancellations & refunds
## Cancellations You can cancel from My Orders within a short window after placing the order, while it is still New or Confirmed. Once cooking starts, cancellation is not possible. ## Wrong, missing or poor-quality items Call or WhatsApp us within 30 minutes of delivery with your order number and, if possible, a photo. We will replace the item or refund its value — whichever you prefer. ## Refund timelines • Cash orders: adjusted or refunded on the spot / on your next order. • UPI and card payments: refunds are initiated within 24 hours and usually reach your account in 3–7 working days depending on your bank. ## Orders we cancel If we cannot fulfil an order (item unavailable, outside delivery area, kitchen closed), any amount paid is refunded in full. ## Undelivered orders If the rider cannot reach you on the phone number or address given and the order is returned, prepaid amounts are not refundable. Please stay reachable while your order is on the way.
Delivery information
We deliver within our service radius. Delivery charges depend on distance and are shown at checkout before you pay.