Terms & Conditions

Welcome to Shri Sai Lunch Home. By placing an order on this website, by phone, or by dining with us, you agree to the terms below. Please read them carefully.

1. About us

Shri Sai Lunch Home is a family restaurant in Mulund West, Mumbai, serving Indian, Chinese and seafood dishes for dine-in, takeaway and home delivery.

2. Orders

• An order is confirmed only once our kitchen accepts it. You will see the status in My Orders. • Prices, dishes and availability may change without notice. If an item becomes unavailable after you order, we will call you to replace it or refund that item. • Please check your cart, address and phone number before paying — we prepare food exactly as ordered. • We may refuse or cancel an order in case of suspected misuse, unreachable phone numbers, or addresses outside our delivery area.

3. Delivery

• We deliver within our service radius (about 7 km). Delivery charges depend on distance and are always shown before you pay. • Delivery times are estimates. Traffic, weather, festivals and kitchen load can cause delays; we will keep you informed. • Please be reachable on the phone number given. If the rider cannot reach you or find the address, the order may be returned and no refund will apply for prepaid orders. • Takeaway orders should be collected within 30 minutes of the "Food ready" status.

4. Payments

• We accept UPI, cash on delivery and credit/debit cards. For UPI payments you may be asked to enter the transaction reference so our team can verify it. • Prices are in Indian Rupees. GST, if applicable, is shown on your bill. • Coupons and Sai Wallet cashback are subject to their own conditions and cannot be withdrawn as cash.

5. Cancellations

• You may cancel an order from My Orders within a short window after placing it, while it is still New or Confirmed. • Once cooking has started the order cannot be cancelled. If we cancel an order for any reason, any amount paid is refunded in full.

6. Sai Wallet, coupons and offers

• Cashback is credited in rupees when an order is delivered and can be used at checkout within the limits shown. • We may change or withdraw offers, coupons and the loyalty programme at any time. Existing balances are honoured.

7. Allergies and food information

• Our kitchen handles nuts, dairy, gluten, eggs, seafood and other allergens. Please mention allergies in the order note or call us; we cannot guarantee a completely allergen-free dish. • Veg / egg / non-veg marks are provided for guidance and are maintained carefully.

8. Dining

• Tables are available on a first-come basis; large groups should call ahead. • Outside food and beverages are not permitted. We reserve the right of admission.

9. Party & catering bookings

• Bookings are confirmed on receipt of the advance amount shown at the time of booking. Final guest count must be confirmed at least 48 hours before the event. • Advance amounts for cancellations made less than 48 hours before the event are non-refundable.

10. Your account

• Keep your login OTP private. You are responsible for orders placed from your account. • We may suspend accounts that misuse offers, place fake orders or behave abusively with our staff or riders.

11. Liability

We take every care in preparing and delivering your food. Our liability for any order is limited to the value of that order.

12. Changes to these terms

We may update these terms from time to time. The latest version is always available on this page.

13. Contact

For any question about these terms, call us on +91 84528 54315 / +91 90820 54315 or visit us at Shop No. 7, Gaondevi, Purushottam Kheraj Road, Mulund West, Mumbai 400080.