Privacy Policy

Shri Sai Lunch Home respects your privacy. This policy explains what information we collect when you use our website or order from us, how we use it and how we keep it safe.

1. Information we collect

• Contact details: your name, phone number and, if you provide it, email address. • Delivery details: the addresses you save, landmarks and the location pin you choose. • Order details: the dishes you order, notes, payment mode and payment reference. • Account activity: Sai Wallet cashback, coupons used, ratings and feedback you submit. • Technical data: basic device and browser information needed to run the website securely.

2. How we use your information

• To prepare, deliver and track your orders and to contact you about them (call, SMS or WhatsApp). • To verify your phone number with a one-time password (OTP) when you log in. • To calculate delivery distance and charges for your address. • To run Sai Wallet cashback, coupons and offers. • To improve our menu and service using ratings and feedback. • To meet legal and tax requirements (for example, GST invoices).

3. What we do not do

• We never sell or rent your personal information. • We do not send marketing messages unless you have agreed to receive them; you can opt out at any time by contacting us.

4. Who we share information with

• Delivery staff see only the details needed to deliver your order (name, address, phone). • Service providers that help us run the website — such as payment gateways, SMS/WhatsApp messaging and map services — receive only the data required for that purpose. • Authorities, when required by law.

5. Payments

Online payments are processed by secure payment providers. We never store your card or UPI PIN details on our systems.

6. How long we keep your data

Order and billing records are kept as required by Indian tax law. You can ask us to delete your account and saved addresses at any time; we will remove data we are not legally required to retain.

7. Your choices and rights

• You can view and edit your name, phone and saved addresses in My Account. • You can ask us to correct or delete your information by calling or messaging us. • You may withdraw consent for promotional messages at any time.

8. Security

Your data is stored on secured servers with access limited to authorised staff. Login is protected by OTP. Please keep your OTP private and never share it with anyone, including our staff.

9. Cookies and local storage

The website uses small pieces of data stored in your browser to keep you logged in and remember your cart and selected location. No third-party advertising cookies are used.

10. Children

Our services are intended for adults. Children should order with a parent or guardian.

11. Changes to this policy

We may update this policy from time to time. Changes are published on this page with immediate effect.

12. Contact us

Questions about your data? Call +91 84528 54315 / +91 90820 54315 or visit Shop No. 7, Gaondevi, Purushottam Kheraj Road, Mulund West, Mumbai 400080.