Frequently asked questions
Everything you need to know about ordering, delivery, payments, dining and catering.
What are your opening hours?
We are open every day from 11:00 AM to 11:30 PM for dining, takeaway and home delivery. Holiday closures, if any, are shown on the website.
Which areas do you deliver to?
We deliver within about 7 km of our Mulund West kitchen. Enter your address at checkout and the website will tell you instantly whether we deliver there and what the charge is.
How long does delivery take?
Most orders reach you within 30–45 minutes. The estimated time is shown before you pay and depends on distance, weather and how busy the kitchen is.
Is there a minimum order value or delivery charge?
The delivery charge depends on your distance and is shown at checkout before you pay. Orders above a certain value get free delivery — the exact amount is shown in your cart.
Which payment methods do you accept?
UPI (Google Pay, PhonePe, Paytm, etc.), cash on delivery and cards. For dine-in we accept cash, UPI and credit/debit cards.
Can I cancel or change my order?
You can cancel from My Orders within a short window after placing the order, while it is still New or Confirmed. Once cooking starts the order cannot be cancelled. To change items, call us right away.
What if an item is missing, wrong or not fresh?
Call or WhatsApp us within 30 minutes of delivery with your order number. We will replace the item or refund it — see our Refund Policy.
Do you offer vegetarian, egg and non-veg food?
Yes. Every dish carries a green (veg), yellow (egg) or red (non-veg) mark so you can filter the menu easily. Veg and non-veg dishes are cooked with separate utensils.
Can I order in bulk (by the kilo)?
Yes — Kilo Biryani, Kilo Fried Rice, Kilo Noodles and Kilo Pineapple Sheera are available. Please order a few hours in advance or call us for large quantities.
Do you do party and catering orders?
Yes. Weddings, birthdays, poojas and office events — choose a package on our Party & Catering page, pick your menu and confirm with an advance.
Do you have dine-in seating?
Yes, we have family dining with both AC and non-AC seating. Walk-ins are welcome; for groups of 8 or more please call ahead.
How does Sai Wallet work?
You earn cashback in rupees on delivered orders and can use the balance at checkout. Your balance is shown in My Account.
Do you have coupons or offers?
Current offers are listed on the Offers page. Enter a coupon code in your cart to apply it — the discount shows before you pay.
Can I schedule an order for later?
For same-day large or timed orders please call or WhatsApp us and we will plan the kitchen accordingly.
Do you take Swiggy or Zomato orders too?
Yes, but ordering directly from this website usually gives you better prices, faster service and Sai Wallet cashback.
How can I give feedback or make a complaint?
Use the Feedback page, call us, or message us on WhatsApp. Low ratings automatically open a ticket that our team follows up on.
Still have a question?
Call us on +91 84528 54315, message us on WhatsApp or see our contact details.